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Telephone Customer Service Assistant (Insurance)

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Direct Life


£ 17,000.00 to £ 17,500.00 per annum after probation

Full Time

How to apply for this job

Direct Life are looking for dynamic, innovative and passionate people to join the team!

We are looking for a friendly individual with experience in delivering customer service to speak to our existing and potential customers on the telephone to progress their insurance application. No cold calling or selling is involved.

The role is predominately telephone based, managing inbound and outbound calls.   

Our office is based in the centre of Chichester. However, due to the current pandemic, you will be required to work from home until such time it is appropriate to return to the office. This means the successful applicant must have good broadband and home working space.

The working hours are 37.5 per week, with shifts which would include up to 3 evenings and may include Saturday mornings.

The starting salary is £17,000 per annum, which increases to £17,500 per annum once you have successfully completed your probation period.

About you

The successful candidate must have the following skills and experience:

  • Demonstrable experience in providing excellent levels of Customer Service
  • Exceptional written and verbal communication skills
  • Be IT proficient 
  • GCSEs Maths and English

Who are Direct Life?

Direct Life are one of the UK’s leading Life Insurance outsource and technology suppliers. Too many people in the UK lack the insurance that they need to protect themselves from devastating events. With over 30 years of experience we are passionate about ensuring people have the right protection in place. We put our customers at the heart of everything we do.

We provide systems and services to independent financial advisers, financial adviser firms and other well-known firms such as

Benefits for working for Direct Life

  • You get the day off on your Birthday
  • Access to Perkbox – employee portal offering a huge range of perks, free treats and benefits
  • Annual bonus
  • Generous holiday entitlement (plus all the bank holidays)
  • Life Cover
  • Private Medical Insurance
  • Pension Scheme
  • Eye Voucher Scheme
  • Employee Assistance Programme

What to do next?

If you think you have the right skill set please reply, giving us as much information about yourself as possible, and we will be in touch very soon.

Friars House, 52A East Street, Chichester, PO20 2BY

How to apply for this job