01 August 2017 

Interview date:  9th and 10th August 2017

An exciting opportunity has arisen within the Information Services (IS) Department for a full-time Service Delivery Analyst. 

The University of Portsmouth operates a centrally funded Managed Service scheme which facilitates a coordinated desktop computing equipment replacement cycle for over 3000 members of staff. This enables the University to standardise purchasing for desktop computing; improving value for money and the quality of service.

The Managed Service team’s work encompasses tendering and procurement, device configuration, deployment, support and disposal of a wide array of equipment including laptops, desktops and mobile phones.

The successful candidate will be a highly organised, have excellent communication and customer liaison skills as well as experience with supporting a fast paced team.

The role holder will assist with the day to day operational processes of the University Managed Services, including preparation, scheduling and deployment of equipment whilst maintaining an accurate renewals database and identifying where cost savings can be made. Liaising with and advising customers extensively, the role will also include raising orders, administration and assisting with large stock deliveries and equipment collections.

Working as part of the Managed Service team the Service Delivery Analyst will also provide 1st level (telephone and email support), 2nd level (onsite) and 3rd level (specialist) support to customers and users within the faculties and central departments for the service.

The successful applicant will have excellent customer service and organisation skills and experience working within a strong customer focused environment as well as being able to also provide some technical knowledge to the role.