04 June 2017

Interview date:  27 June 2017

An exciting opportunity has arisen within the Information Services (IS) Department for a full-time Senior Service Delivery Analyst.

Information Services is responsible for providing all IT services across the University. The department follows an ethos of service excellence and adheres to the ITIL framework to ensure that exacting standards are met.  

The University of Portsmouth operates a centrally funded Managed Service scheme which facilitates a coordinated desktop computing equipment replacement cycle. This enables the University to standardise purchasing for desktop computing; improving value for money and the quality of service.

The Managed Service team’s work encompases tendering and procurement, configuration, deployment, support and disposal of a wide array of equipment including laptops, desktops and mobile phones.

The role holder will take a lead on the day to day operational processes of the University Managed Service, involving preparation, scheduling and deployment of equipment whilst maintaining an accurate renewals database and identifying where cost savings can be made. Liaising and advising customers extensively, the role will also include raising orders and assisting with large stock deliveries and equipment collections.

Working as part of the Managed Service team the Senior Service Delivery Analyst will also provide 1st level (telephone and email support), 2nd level (onsite) and 3rd level (specialist) support to customers and users within the faculties and central departments for the service.

The successful applicant will have excellent customer service and organisation skills and experience working within a strong customer focused environment as well as being able to also provide some technical knowledge to the role.